Frequently Asked Questions
Everything you need to know about your beauty experience at The EDJY.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy on all unopened and unused beauty products. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Are your products cruelty-free?
Yes, at The EDJY, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer professional discounts?
Yes, we have a Pro Program for certified makeup artists and beauty professionals. Please visit our 'Pro' page to submit your credentials and apply for a discount.